You can request deletion of your Go Live Simulator account and its associated data at any time, using either of the methods below. This page explains exactly what is deleted, what may be retained, and how long it takes.
The fastest way is directly in the app, where we can identify your account automatically:
Open Settings → Delete Account, then confirm. Your account and on-device data are removed immediately, and the rest of your data is purged from our systems within 30 days.
If you have already uninstalled the app, email us and we will delete your account and data for you. Because Go Live accounts are anonymous, please include your User ID if you still have it (shown in the app under Settings → Account) so we can locate your record. If you no longer have it, email from the address associated with any purchase and we will help.
Opens your email app with a pre-filled request to team@digitechdynamics.com. Or email us directly at team@digitechdynamics.com.
When you delete your account, we permanently remove the following within 30 days of your request:
| Data | Where it lives |
|---|---|
| Your profile, preferences, stream history, and app-generated user ID | On your device (local app storage) |
| Your analytics profile and event history | Mixpanel, Firebase Analytics |
| Your customer / subscription record | RevenueCat |
A limited amount of data may be kept after deletion where the law requires it or where it is not tied to your identity:
In-app deletion removes your account and on-device data right away. Remaining data across our systems and processors is fully purged within 30 days. If you request deletion by email, we begin processing as soon as we receive your request and complete it within the same 30-day window.
For anything related to your data or this process, contact us at team@digitechdynamics.com. For full details on what we collect and how we use it, see our Privacy Policy.